Vera Bradley

Brand Name is partnering with ThredUP to allow customers to turn their gently used clothes into Brand Name shopping credit.

Please email us at brand@thredup.com with your bag number or kit tracking number and we’ll activate the kit for you.

You can send in gently used women’s and kids’ clothing, handbags, shoes, and accessories from any brand.

All items should:
• Be clean.
• Have limited signs of wear, including pilling, fading and shrinkage.
• Have no damage, such as missing parts, rips, stains or odors.
•Have no alterations, including cut off labels or missing size information.

Please note: Only 50% of the items in the average Clean Out Kit meet ThredUP’s quality standards.

Together with their partners, ThredUP is committed to returning as many items as possible back into the circular economy and keeping them out of landfills. Pieces that are in good shape, but don’t meet ThredUP’s quality standards, are evaluated for inclusion in ThredUP’s Rescue program. Items that don’t qualify for listing or Rescue Boxes are reused or responsibly recycled by ThredUP’s vetted network of textile recycling and reuse partners.

You can view information regarding a specific Clean Out Kit and get updates here. We will also keep you updated every step of the way via email. You will receive notifications when we receive your bag, when your items are processed, and when you receive Vera Bradley credit.

Once you’ve dropped off your kit to USPS or FedEx, delivery to ThredUP can take up to three weeks. After it is received, it will take up to four weeks to process.

There's no charge for digital Clean Out Kits and they are free to return. If you would like items that don’t get listed returned to you, this can be done for a fee of $10.99 with Return Assurance. Please note: Return Assurance must be selected when you review your Clean Out Kit settings and before we process your items.

The pricing of your listed items is based on various factors, including brand, style, condition, size, and overall salability. Consignment payouts are calculated as a percentage of the final selling price of the item based on our payout structure (see table below). If you choose Return Assurance, those fees will be automatically deducted from any earnings. With a Vera Bradley Clean Out Kit, you’ll also earn an extra 15% bonus on your payout!

Each item has a 14-day return window. If your item is returned, it will be relisted and continue its consignment window. You will be paid out after the item sells if it is not returned for the second time.

Vera Bradley credit is store credit and can be used to purchase any items in store or online at verabradley.com. There is no time period in which you have to spend your Vera Bradley credit as it has no expiration date. Please contact verabradley@thredup.com if you do not receive a gift card notification within 14 days of your completed kit email.

If you would like any of your items returned to you, please contact brand@thredup.com and we can start the reclaim process. There is a small shipping fee for reclaimed items. Here’s how to get the most of your next Clean Out experience: Send in popular brands our thrifters know and love. Ensure items are in excellent condition. Only send clean and freshly laundered items. Don’t send items from our banned categories list.

Reach out to us at verabradley@thredup.com. Please note that all Vera Bradley Forever Favorites customer service questions will be handled via this email.

ThredUP is transforming resale with technology and a mission to inspire a new generation of consumers to think secondhand first. By making it easy to buy and sell secondhand, ThredUP has become one of the world’s largest resale platforms for women’s and kids’ apparel, shoes, and accessories.